Privacy Policy

Last updated: November 10, 2026

Metalfab Fire Trucks (“Metalfab”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information through metalfabfiretrucks.com (the “Site”), in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

1. Who We Are

Metalfab Fire Trucks designs and builds custom fire apparatus. We are located at 847 Central St, Centreville, NB E7K 2E8, Canada. We are responsible for the personal information under our control and have designated a Privacy Officer who is accountable for our compliance with this policy. You can reach our Privacy Officer using the contact details in section 12.

2. Information We Collect

Information you give us. We collect the information you choose to submit through the forms on our Site:

• Request a Quote: your first and last name, email address, phone number, fire department, province or state, the type of apparatus you are interested in, your target timeline and any project details you provide.
• Free RFT Guide download: your first name and email address.
• Careers application: your name, email address, phone number, the position you are applying for, your resume or CV and any cover letter.
• Contact form: your name, email address, phone number, subject and message.

We also collect information you provide when you call, email or meet with us.

Information collected automatically. When you visit the Site, we and our service providers automatically collect certain technical information, such as your IP address, browser type, device type, the pages you view, the website that referred you and the date and time of your visit. We collect this using cookies and similar technologies, as described in section 8.

3. How We Use Your Information

We use personal information only for the purposes we identify when we collect it, including to:

• respond to your inquiries and quote requests and follow up on them;
• send you the resources you request, such as our RFT guide;
• review and respond to job applications;
• manage our relationship with fire departments, municipalities and other customers;
• send you news, updates and other marketing messages where you have consented to receive them;
• understand how visitors use the Site, measure the effectiveness of our advertising and improve our Site and services; and
• protect the Site against spam, fraud and security issues, and meet our legal obligations.

We do not sell or rent your personal information.

4. Consent

By submitting a form or otherwise providing personal information to us, you consent to our collection, use and disclosure of that information for the purposes described in this policy. Where required by law, we will ask for your express consent. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us as described in section 12. If you withdraw consent, we may not be able to provide certain information or services to you.

5. Email and Electronic Messages

We send commercial electronic messages only where we have your consent or where CASL otherwise permits, such as when replying to your inquiry. Every marketing email we send identifies Metalfab Fire Trucks, includes our contact information and includes a way to unsubscribe. You can unsubscribe at any time using the link in the email or by contacting us.

6. How We Share Your Information

We share personal information only as needed for the purposes described in this policy, including with:

• Service providers who help us operate our business and the Site, such as our website hosting provider, email providers, customer relationship management and automation tools (including Zapier), and analytics and advertising providers (including Google Analytics, Google Tag Manager and Google Ads). These providers may use your information only to perform services for us and must protect it.
• Legal and safety purposes, where required or permitted by law, such as to comply with a court order or to protect our rights, property or safety.
• Business transfers, such as a merger, financing or sale of all or part of our business, where the recipient agrees to protect your information in line with this policy.

7. Storage Outside Canada

Some of our service providers store or process information outside Canada, including in the United States. While your information is outside Canada, it is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities. We use contractual and other measures to require our service providers to protect your information.

8. Cookies, Analytics and Advertising

Cookies are small files stored on your device. We use cookies and similar technologies to keep the Site working, remember your preferences, understand how visitors use the Site (through Google Analytics and Google Tag Manager) and measure and improve our advertising (through Google Ads). These tools may collect information such as your IP address, pages visited and actions taken on the Site.

You can block or delete cookies through your browser settings, although some parts of the Site may not work properly without them. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, and you can manage ad personalization through Google’s Ad Settings.

9. How Long We Keep Your Information

We keep personal information only as long as needed to fulfil the purposes for which it was collected, or as required by law. Job applications are kept for as long as needed to consider you for the role you applied for and for similar future openings, unless you ask us to delete them sooner. When we no longer need personal information, we securely delete or anonymize it.

10. How We Protect Your Information

We use physical, organizational and technical safeguards appropriate to the sensitivity of the information, including encrypted (HTTPS) connections to the Site and access controls that limit access to personal information to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Your Rights

Subject to certain legal exceptions, you have the right to ask for access to the personal information we hold about you, to ask us to correct it if it is inaccurate or incomplete, and to withdraw your consent to its use. To make a request, contact our Privacy Officer using the details below. We may need to verify your identity before responding, and we will respond within the time required by law.

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

12. Contact Us

For questions about this policy or to make a privacy request, please contact:

Privacy Officer
Metalfab Fire Trucks
847 Central St
Centreville, NB E7K 2E8
Canada
Phone: 1-800-561-0012
Email: info@metalfabfiretrucks.com

13. Children

The Site is intended for fire departments, municipalities, businesses and job applicants. It is not directed to children, and we do not knowingly collect personal information from children under 13.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last updated” date above. Significant changes will be highlighted on the Site.