Metalfab is pleased to announce a substantial shift in operations. Moving forward, all sales in Canada will be handled factory direct, simplifying the customer path and improving the overall experience for their loyal customers.
A Note From Their Team
“By being factory direct, we ensure a consistent and tailored consumer experience across all regions,” says Metalfab. “Our mission has always been to form partnerships with our clients and their communities. This shift enables us to build those ties by providing a streamlined, uniform experience from beginning to end.”
All sales proposals, tenders, sales meetings, and deliveries will begin immediately from Metalfab’s facility in Centreville, New Brunswick. The new approach represents Metalfab’s ongoing dedication to its goal of providing great customer service while continuing its reputation of dependability and innovation in fire prevention.
The Decision Aligns With Metalfab’s Mission Statement
“For over 50 years, Metalfab customers have come to know that each purchase is a partnership in protection between Metalfab and each customer and their communities.”
Metalfab is well-positioned to provide improved levels of consistency and service quality by centralizing all activities at its Centreville facility. Customers in Canada can now expect to speak directly with the factory team, providing clarity, efficiency, and a more targeted approach to their specific requirements.
While this change represents a new chapter for Metalfab, the company expresses heartfelt appreciation and gratitude to its previous dealers for their significant cooperation and partnerships over the years. Metalfab values the role that their dealers have played in helping serve communities across Canada. Their efforts have been critical in this journey.
“We deeply value the relationships we’ve built with our dealers and recognize their unwavering dedication to serving communities across Canada. Their contributions have been instrumental in shaping our success and laying the foundation for this next chapter,” the team shares.
Metalfab is excited to begin this next phase and invites current and prospective customers to connect with its team directly. The company remains committed to delivering the same trusted quality, reliability, and innovation that have defined its reputation for decades.
About Metalfab
Metalfab has been at the forefront of fire equipment manufacturing for over 50 years, providing innovative, dependable solutions to customers throughout Canada. Metalfab continues to set the standard for fire protection by emphasizing craftsmanship, quality, durability, and community.
Factory-direct operations ensure faster response times, enhanced quality control, and a more personalized journey from proposal to delivery. As mentioned, this model reinforces Metalfab’s commitment to delivering reliable, high-quality products while strengthening connections with customers across Canada. Get in touch with the Metalfab team directly at info@metalfabfiretrucks.com.
